Q) How could we get contact with you?
A) You can contact us by email(mainly way), tel, fax. fast responese, email reply in 24 hours as normal.

Q) May I buy stock from you? What is the MOQ(Minimum Order Quantity)?
A) Absolutely, you can buy stock from us. generally speaking, we dont have complete & large numbers of stock because mainly produce basis on mass orders. Just contact us for infos.

Q) What is your delivery time?
A) Basically, It is depending on the order volume. Just for reference, we ask about 30 - 40 days for general orders. please contact us for lead-time for your order.
IMPORTANT, there is a special term - Spring Festival Holiday (Around February every year), it will cause production closed or deficient for 35-40 days.

Q) What is your payment terms?
A) Basically, we accept mainly T/T, L/C, West-Union terms.
For general products orders, T/T 30% downpayment & 70% against the BOL of ocean-shipment; T/T 100% upfront deposit for air-shipment.
For special products orders, like custom-order, OEM branded order... please contact us to discuss.
L/C term, we use our export agent to process.
Generally speaking, the arrived deposit payment is the only thing makes us arrange the order production.
Generally speaking, if there is, we will ask bank commision in case the order amount leass than US$ 5000.

Q) Why does the basic quotation by EXW(Ex Works) term?
A) There are many other terms always involve with charges undetermined. Mainly factors as below:
1. Nominated Forwarders maybe ask shipper unreasonable high charges on other terms like FOB, CIF, etc. Though, that does not mean customer could pay less than norm. That is also why we always like to quote ALL-IN freight charges. Obviously, EXW term helps you comparing the shipping charges quotation from different forwarders.
2. On the another hand, If other terms, different sales scale cause much difference for average unit price, it is difficult to check with shipper for every inquiry. EXW term makes it easier to check and compare the ALL-IN shipping cost when every order confirmed.

Q) May I get some samples from you?
A) We offer free samples(except custom parts) amount less than US$ 20. Freight collect for cusomter's courier account.

Q) Could you be our OEM supplier?
A) Absolutely, we have been doing OEM projects since we found, we are experienced on it. Before doing this, we need your legal authorization.

Q) How do I place an order?
A) After getting an agreement for order, if possible, send me your official purchase order sheet. Anyway, we will issue proforma invoice for your order.

Q) Why do the prices change?
A) Cost factors will change products price, we dont update prices to every customer always, please confirm latest prices with us before placing order.